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By Tonny Brian The mobile industry provides employment directly or indirectly. These direct jobs are created by either mobile operators or manufactured in professions such as engineering, manager or sales and customer care personnel.

Indirect jobs however have stronger potential for growth. These jobs range from application development, software creation, and content provision and call center operation. These indirect jobs can be created even by third parties that are not associated with company offering the job. These include entrepreneurship, device producers or manufacturers.

Mobile access has made it easier for entrepreneurship in developing countries like Kenya to not only contact customers and accessing the internet but also in financial transactions thus establishing a client data base and coordinating deliveries. It has led to the development of platforms like M-pesa, Airtel money and T-Kash that eases exchange between customers and sales persons.

In Kenya, Safaricom M-pesa system supports more than 130,000+ agents in Kenya alone.

Airtel provides employment to over 10,000 agents through Airtel money. This shows that mobile access in marketing is a big impact in creating job access in Kenya.

The biggest impact mobile access has led to lower cost in market research and also development in the business sector. It is now easier to locate the headquarters of a specific company or get goods delivered to you at your home doorstep through mobile phones. This access has led to the rapid innovation in the mobile sector which is uncertain and disruptive in technological change.

In these are partners, customers, researchers and even competitors are finding a new way to collaborate in the product development process. This process of open innovation assumes that these firms can use external and internal ideas to market as they seek to advance their technology.

The innovation industry has proven to be the next big thing. Innovators are coming up with new things to solve the problems in certain industries. This has led to revolutions in the way we view our industries and the world in general.

 The job market

Mobile access has created a platform for digital jobs. Digital jobs can be defines as a form of employment that requires technical competencies ranging from computer literacy to software development and programming skills. They are created through the application of information and communications technologies (ICT) to a new or existing activity or process. Digital jobs generally include performing information-based tasks that build the individual’s capacity for future work. The core tools for information workers are ICT, such as computers, databases, smart phones and the internet, which they use to manipulate and manage information.

These digital jobs include online work, data analytics, and mobile application. These jobs require one to have some computer skills and be able to do some research.


Mobile access have enables the government to support young entrepreneurs with loans and grants to start or extend their business. The avenues to get some of these funds are:

  1. The Youth Enterprise Development Fund.

Under Vision 2030, the Kenyan government has also specifically targeted unemployed youth. Launched in 2006, the Youth Enterprise Development Fund (YEDF) is a loan facility with the aim of supporting the creation of youth-owned enterprises. Young entrepreneurs access the zero interest loans through the registered youth group in their constituency.

  1. The Uwezo Fund

This fund was established in 2013 and is also another part of the Vision 2030 plan. This seeks to generate self employment for the youth and women. The fund is endowed with 6 billion in its coffers to providing funding to small and medium term enterprises.

These among other funds has can be easily accessing to entrepreneurs through their phones, thus building a great employment pattern for youths and teens seeking to indulge in the business sector.


Many young people get to learn different skills through online or get to secure meetings with trainers. These skills make it easier for young minds to expand their knowledge and get to participate in the innovation sector.

These important skills include:

Technical skills: These include software skills, programming skills, and training in using digital programs.

Business development skills: Business skills are crucial to the success of any enterprise. In other words, once you build business skills, you create and give other people potential to go and employ themselves and other people also. Business development skills include marketing, sales skills and strategy skills.

Legal knowledge:  Every entrepreneurs need to learn all the legal requirements in the industry to enable them run their businesses effectively

Soft skills: young people get to be trained negotiation, presentation and financial skills which are crucial barriers to employment and job development.

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